Terms & Conditions

These Terms & Conditions apply to your access to and use of House Of Pokies Casino, including the website, account services, games, payment functions, promotional material and related features. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not use the website or its services.

The operator may publish additional rules for particular games, promotions, tournaments, payment methods or other services. Those rules form part of these Terms & Conditions when they are made available to you. If a specific rule conflicts with a general provision, the specific rule will generally apply to the relevant service or promotion.

You are responsible for reading the current version of these terms before using the website. The operator may update, replace or amend the terms from time to time. Changes may be made to reflect legal requirements, operational needs, changes to services or improvements to the website. Continued use after an update means that you accept the revised terms.

These terms should be read together with any privacy notice, responsible gambling information, cookie information and game or promotion rules displayed on the website. Nothing in these terms is intended to remove or limit a right that cannot lawfully be excluded under Australian consumer or other applicable laws.

You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. You must not access or use House Of Pokies Casino if online gambling is unlawful for you, restricted in your location or prohibited by any order, agreement or legal obligation that applies to you.

When registering an account, you must provide information that is accurate, complete and current. You must update your details if they change. The operator may ask for information or documents to verify your identity, age, location, source of funds or account activity. Verification checks may be required before an account can be used fully, deposits or withdrawals can be processed, or winnings can be released.

You may hold and use only an account registered in your own name unless the operator has expressly approved another arrangement. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You are responsible for activity carried out through your account where you have failed to protect your credentials or notify the operator of suspected unauthorised access.

• Do not create an account using false, misleading or incomplete information.
• Do not create more than one account unless expressly permitted by the operator.
• Do not allow another person to use your account or payment method.
• Do not use an account for unlawful activity, fraud, money laundering or any other prohibited purpose.
• Notify the operator promptly if you believe your account has been accessed without permission.

The operator may refuse an application, limit access, suspend an account or close an account where it reasonably considers this necessary for security, verification, legal compliance, responsible gambling, fraud prevention or the protection of the website and its users.

You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to availability, verification checks, transaction limits, processing requirements and the rules of the relevant payment provider. The operator may reject, delay or reverse a transaction where it is unable to verify the transaction or where processing would create a legal, security or operational concern.

You should confirm the transaction details before approving a deposit. Deposited funds must be used only for lawful gambling activity and must not be used to test, exploit or misuse payment systems. The operator may investigate unusual deposits, withdrawals or account activity and may request further information before completing a transaction.

Any request to withdraw funds may be subject to account verification, checks for compliance with these terms, review of gameplay and confirmation that deposits have been successfully received. Withdrawals may be returned to the original payment method where appropriate or processed using another available method. Processing times can depend on verification, the selected payment provider, banking systems and other circumstances outside the operator's control.

You are responsible for checking that game selections, stakes and transaction amounts are correct before confirming them. A game result recorded by the website's systems will generally be treated as final, except where there is an obvious error, a technical failure, fraud, unlawful activity or another circumstance requiring review. If a game or transaction is interrupted, the operator may investigate the relevant records and take reasonable steps to correct the outcome.

You must not attempt to manipulate game results, exploit a software fault, interfere with website systems, use automated tools without permission or take part in collusion. If an error results in an incorrect balance, credit or game outcome, the operator may correct the error and recover or remove the affected amount where permitted by law.

Promotions, bonuses and other offers are subject to the promotional terms displayed with the relevant offer. These terms may include eligibility requirements, time limits, qualifying activities, wagering or play requirements, maximum uses, contribution rules, withdrawal conditions and restrictions on combining offers. You should read the applicable promotional terms before accepting or using an offer.

Unless the relevant offer states otherwise, promotional benefits are intended for one person, one account and one household. The operator may cancel an offer, remove promotional value or restrict future participation where it reasonably believes that an offer has been misused, duplicated, obtained through inaccurate information or used in breach of its specific rules.

Prohibited activity

• Fraud, attempted fraud, theft, deception or providing information that is knowingly false.
• Money laundering, terrorist financing or using funds connected with unlawful activity.
• Collusion, coordinated play, chip dumping, bonus abuse or manipulation of a game or promotion.
• Using bots, scripts, automated software, unauthorised devices or technical methods to gain an unfair advantage.
• Interfering with the website, introducing malicious code or attempting to access another person's account or data.
• Using the services in a way that breaches applicable law, third-party rights or these terms.

Where there is a suspected breach of these terms or applicable law, the operator may investigate, restrict access, suspend or close an account, cancel affected transactions or promotional benefits, and withhold or recover amounts connected with the suspected conduct. Any action will be taken subject to applicable legal requirements and any rights you may have under those laws.

You may request closure of your account in accordance with the available account procedures. Account closure does not automatically remove obligations that arose before closure, including obligations relating to transactions, investigations, disputes or compliance checks.

The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, sell or commercially exploit website content without permission. Trade marks, graphics, text, software, game content and other materials may belong to the operator or its suppliers and are protected by applicable intellectual property laws.

The operator aims to keep the website and services available, accurate and secure, but access may occasionally be interrupted by maintenance, upgrades, technical faults, telecommunications problems, third-party services, cyber incidents or events outside reasonable control. The operator does not guarantee that every service will always be available, error-free or suitable for every purpose.

To the extent permitted by law, the operator is not responsible for loss caused by your misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control, or actions taken by third-party payment and service providers. Nothing in these terms excludes liability that cannot legally be excluded or limits your rights under applicable Australian law.

The website may contain links or references to third-party websites, payment providers, software suppliers or other services. Third parties may have their own terms, privacy practices, fees and security arrangements. You should review those arrangements before using a third-party service. The operator is not responsible for content or services supplied independently by third parties.

Questions, complaints and applicable law

If you have a question, complaint or concern about your account or the services, use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information. Complaints may be assessed using the operator's internal procedures and any applicable legal or regulatory requirements.

These terms are intended to operate consistently with the laws that apply to your use of the website in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.

Gambling involves financial risk and is not a way to make money or recover losses. Only play with funds you can afford to lose, set personal limits and take a break if gambling stops being enjoyable. If gambling is causing concern, review the responsible gambling information available on the website and consider seeking independent support.