Privacy Policy

The information handled by an online casino generally depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you browse the website or use your account. We only seek information that is reasonably connected with operating the service, meeting legal responsibilities, supporting players and maintaining a safe and reliable platform.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, email address, username, account preferences and other information needed to create and manage your account. We may also keep records of messages, enquiries, complaints and support interactions so that we can respond consistently and review the quality of our service.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or age verification information. This can include copies or details from identity documents, information about your address, and other material reasonably required for verification. Verification information may be reviewed to meet responsible operating requirements, prevent impersonation and detect suspicious or fraudulent activity.

Payment and transaction records

We may handle information about deposits, withdrawals, account balances, wagering activity, bonuses or other transactions connected with your use of the service. Payment details may be processed through payment providers or other specialist service providers. We may receive transaction references, payment status, limited payment method information and other records needed to reconcile transactions, investigate issues and meet legal or accounting requirements.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, links used, approximate location derived from technical information, and details about how you interact with the website. This information helps us maintain website security, identify technical problems, understand website performance and improve the player experience.

Personal information may be used for the purposes for which it was collected and for related purposes that a player would reasonably expect. The specific use depends on the information involved and the service or interaction concerned.

• To create, verify, administer and maintain your player account.
• To provide website functions, process transactions and keep account records accurate.
• To confirm your identity and eligibility, including age or location checks where required.
• To carry out security, anti-fraud, anti-money laundering and other risk-management checks in general accordance with applicable requirements.
• To detect, investigate and prevent unauthorised access, account misuse, payment abuse, cheating, fraud and other prohibited activity.
• To respond to questions, provide customer support, resolve complaints and communicate about your account or transactions.
• To operate, monitor, test and improve the website, its systems and its security.
• To send service messages, such as account, transaction, security or policy updates.
• To send marketing communications where permitted and where the required permission or other lawful basis applies.
• To comply with legal, regulatory, tax, accounting, court or law-enforcement requirements.
• To establish, exercise or defend legal rights, and to protect the rights, safety and property of players, the website and other people.

Where information is not supplied when it is reasonably necessary, we may be unable to open or maintain an account, complete a transaction, provide a requested service or respond fully to an enquiry. If you provide information about another person, you should have permission to do so and should make sure they understand how their information may be used.

Sharing and service providers

Personal information may be shared with organisations that help operate the website or provide services on our behalf. These may include payment and transaction providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support tools, professional advisers and communication providers. These parties should receive only information relevant to their role and are expected to handle it securely and in line with their service obligations.

Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a valid request from an authorised body, prevent harm or fraud, investigate suspected unlawful activity, enforce website terms or protect legal rights. We do not disclose personal information for unrelated purposes unless permitted or required to do so.

The website may use cookies and similar technologies. A cookie is a small text file stored on your device that can help a website recognise a browser, remember preferences, maintain a session, support security and understand how the website is used. Some cookies are needed for core functions, while others may help with performance, analytics, personalisation or marketing.

Cookies may collect information such as device settings, browser details, pages visited, session activity and preferences. They generally do not provide access to unrelated files on your device. The information collected through cookies may be combined with other technical or account information where this is reasonably necessary for the purposes described in this policy.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is placed. Disabling certain cookies may affect account access, security features, website performance or the availability of some functions. Browser controls differ, so you should check the settings and help information for your chosen browser.

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure handling procedures and staff or provider requirements. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account information.

Personal information may be stored or processed using systems operated by service providers in Australia or other locations, depending on the services required to run the website. Where information is handled by a provider, appropriate contractual, operational or technical arrangements may be used to support its protection. The location and processing arrangements may change as systems and providers develop.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or de-identified.

Closing an account does not necessarily result in the immediate removal of every record. We may need to retain certain information to complete outstanding matters, prevent repeated misuse, resolve disputes, meet record-keeping duties, respond to lawful requests or establish, exercise or defend legal claims.

You may contact us with questions about this policy or request information about the personal data associated with you. To exercise your data rights, contact support@houseofpokiescasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to confirm your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

Requests you can make

• Access: ask for a copy of, or information about, the personal data we hold about you.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal data where there is no continuing reason for us to retain it.
• Marketing consent: withdraw your consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where available.

These rights are not absolute and may be subject to identity checks, legal exceptions, legitimate operational requirements or records that must be retained for a period required by law. If information is deleted or access is restricted, we may be unable to provide some account or website services. We will consider each request carefully and explain where a request cannot be completed in full.

You can also help keep your information accurate by updating account details where the website provides that option and by telling us when information changes. If you believe that information has been handled incorrectly, please contact support@houseofpokiescasino.best so the matter can be reviewed. This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version published on the website applies from its stated date of publication.